Return & Refund Policy

At Pavitrata, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing product, we are here to help.

7-Day Return & Replacement Policy

Customers can request a return or replacement within 7 days of receiving their order under the following conditions:

• Wrong product received.

• Damaged product received.

• Defective product received.

• Product received in poor condition.

• Missing items from the order.

• Any manufacturing defect found upon delivery.

Eligibility for Return

To be eligible for a return or replacement:

• The request must be raised within 7 days of delivery.

• The product must be unused and in its original condition.

• Original packaging, tags, and accessories (if any) must be retained.

• Customers must provide clear photos or videos showing the issue.

Non-Returnable Items

Returns or replacements will not be accepted in the following cases:

• Products damaged due to misuse or improper handling.

• Normal wear and tear after usage.

• Return requests raised after 7 days from delivery.

• Products returned without original packaging or proof of issue.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed within 5–7 business days.

• The refund will be credited to the original payment method used during purchase.

• For Cash on Delivery (COD) orders, customers may be asked to provide bank account details for refund processing.

Replacement Process

For eligible cases, a replacement product will be shipped at no additional cost after verification of the issue.

Contact Us

For return, replacement, or refund requests, please contact our customer support team with your order details and supporting photos/videos.

Email: support@pavitrata.com

Our team will assist you as quickly as possible.