Refund & Return Policy

At Pavitrata, every order is carefully inspected and packed before dispatch. If you receive a damaged, defective, or incorrect product, we will gladly assist you with a replacement or refund in accordance with the policy below.

Eligibility for Returns & Replacements

Customers may request a return or replacement within 7 days of delivery if the product received is damaged, defective, or different from the item ordered.

The product must be unused and in its original condition.
Original packaging, certificates, and accessories must be retained.
Clear photos or videos must be provided as proof of the issue.
Requests must be submitted within 7 days of delivery.

Missing Items

If any item is missing from your order, please contact us within 72 hours of delivery. Claims made after this period may not be accepted.

Non-Returnable Cases

Returns, replacements, or refunds cannot be provided if:

The product has been used, altered, or damaged after delivery.
The request is made after the 7-day return window.
The request is based on personal expectations regarding spiritual or astrological outcomes.

The effects of spiritual products such as Rudraksha, Karungali Mala, Gemstone Bracelets, Zodiac Bracelets, and Vastu items may vary from person to person. Therefore, refunds or returns cannot be approved solely because expected results were not experienced.

Return Process

To initiate a return or replacement request, please email us with your Order Number, registered email address, and supporting photos/videos of the issue.

Once approved, our team will arrange a pickup whenever available or provide further instructions.

Refunds

After the returned product passes inspection, eligible refunds will be processed to the original payment method used during purchase.

Refund processing typically takes 5–7 business days depending on your bank or payment provider.

Authenticity & Quality Commitment

We are committed to offering authentic and carefully sourced spiritual products. Every order undergoes quality checks before dispatch to ensure the highest standards of quality and customer satisfaction.

While we stand behind the authenticity of our products, Pavitrata does not guarantee specific spiritual, astrological, religious, or personal outcomes from their use.